Customer Care

Quick Answers to Frequently Asked Questions. Please Email us should you have any further queries or comments.

To Order

  • How do I order?
  • How will I know if my order is being processed?

Payment Options

  • What are my payment options?

Delivery Options

  • What are my delivery options within Malaysia?
  • What are my delivery options for International Orders

Order Cancellations

  • Can I return or exchange my order?

Colours and Prints

Customer Accounts


To Order

How do I order? These are you ordering options:

  1. Order online at our online store www.momslittleones.com

    If you wish to select a product you like, click on the "Add to Cart" button. This means that we will remember/store the information about that particular item when you are ready to check out. You can always remove an item or change the quantity from your cart. If you're not done shopping, Click to Continue. If you're done, proceed to "check-out".

  2. Email us at order@momslittleones.com

  3. Call us at +(6)03-95439614 / +(6)016 - 2019567

  4. Meet us at our outlets during our normal operating hours or by appointment. (Please call/email me to set appointment).
It is our goal to make your shopping experience with us pleasant and simple. Whether you are an expectant, new or seasoned parent, grandparent OR relative, we are here to assist you in celebrating the baby in your life.

How will I know if my order is being processed?

We will process your order during one week. You will get your order within that timeframe.

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Payment Options

What are my payment options?

  1. Cash on Demand (C.O.D) - For self collection at our outlets.

  2. ATM/Internet Bank Transfer/Telegraphic Transfer
    Kindly send us a copy of the bank remittance advice slip to inform us of the transfer. You can do so by fax to 03-95439614 or email order@momslittleones.com . Our bank account information are as follows:

    Bank Name: Malayan Banking Berhad
    Account Holder Name: Surf Open Technologies
    Account number: 562263004044
    Swift Code: MBBEMYKL (for International Orders/TT)

  3. Secure online credit card payment - Paypal
    Credit Card transactions will be done via Paypal payment gateway - a convenient and absolutely safe way of payment. This option is available only for purchases above RM100. Kindly go to "Payment Options" for more details.
 

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Delivery Options

Delivery Options in Malaysia:
1. Pos Laju Courier Service
Estimated postage charges are as follows for your reference:

Postage via Pos Laju Courier Service (Domestic) : 1-2 days

Weight Charges (in Ringgit Malaysia)
Peninsular Malaysia SabahSarawak
Up to 500g6.00 9.308.60
Up to 1 kg8.60 14.6012.60
Up to 2 kg13.90 25.2020.55
Up to 2.5 kg21.20 41.1034.45
Every additional 500 g2.65 5.304.65


2. Store Pickup

You can self-collect your orders from our Outlets .


Delivery Options for International Orders:

We ship worldwide. Shipping charges will be billed separately and a payment request via paypal will be sent to you.


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Order Cancellations

Can I cancel or change my order?

We regret that orders cannot be cancelled or altered once it has been processed and delivered. You may however arrange for easy exchanges (only for nursing wear and bras) after you have received your orders. Please refer to our Returns and Exchanges policy.

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Returns and Exchanges

Can I return or exchange my order?

We regret that Returns and Exchanges are applicable to the purchase of nursing wear and bras only. If for any reasons you are not happy with your Mom's Little Ones purchase, we will assist you with a prompt exchange. You can do so within 14 days from the date of receipt subject to confirmation with us either by email or telephone.

The following guidelines apply:

  • Returns cannot be accepted on worn, soiled, stained or washed merchandise

  • Items to be returned/sent back with their original packaging, in a re-sellable condition

  • Discounted/special priced items are final sales and will not be accepted for Returns/Exchanges

  • Return Items should be sent to us at Customer's own cost. Delivery or shipping fees are not refundable

We regret that we cannot be responsible for loss or items damaged on the way back for a return/exchange. Please pack your returned items properly to ensure that items do not get damaged in transit and register/insure them if sending by post.

Colours and Print

Since many computer monitors vary, actual colours of the items offered for sale may be a little different from what you see on these pages. We apologise for any inconvenience this may cause.

Customer Accounts

If you register as a user, a customer account will be created. This enables us to keep track of your past purchases with us. As a token of our appreciation for your support we will offer great discounts or gift certificated to our valued customers from time to time. You can use it to offset your future purchases with us.

NOTE:
A portion of all sales proceed from Mom's Little Ones will be channeled to breastfeeding support groups which we are associated with. We will use it to fund for breastfeeding awareness programs and other activities which promote breastfeeding. We thank you in advance for your support and we hope that you will do your part (in whatever way) to champion or support breastfeeding in Malaysia. Mom's Little Ones shall do our level best to keep you posted on these activities and happenings on our website.

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